Now, we’re not talking about literal storytelling here, although it can be a feature of this approach. What we’re talking about is the world you create through your brand, with your brand at the centre of it. Your brand is the main character, and the story you tell is about it, but not only it. It’s also, in large part, about your customers.

Some brands are as familiar and comfortable to engage with as old friends. These are brands that have cemented themselves into public consciousness, and they’ve done it through clever and considered efforts – and killer communication strategies.

Twenty years ago, you might have been able to seem original. If your offering was new and pioneering or other vendors were geographically distant, you might have managed to carve out a niche. But, the marketplace is beyond crowded now. With every fad that spirals into a trend, a thousand new businesses are born, many of them indistinguishable, copycats or just opportunists riding the coattails of their predecessors.

As consumers, we’ve become adept at reading and decoding marketing. In a way, we’ve all become multilingual and traditional marketing no longer resonates. Gen Z, the most powerful consumer group of the very near future, combined with millennials, have led the charge on this front.

You know you need to show authenticity, but how? Where? When? And, what will happen if you don’t? Communicating your brand and engaging with your audience authentically should be a major component of your brand and communication strategy.